Webinar

The State of Access: Strategy Catalyst's Patient Access Evaluation

Posted By The Academy

June 28, 2024

In this webinar, hear the results from Strategy Catalyst's year 2 "secret shop" of patient access at health systems. Strategy Catalyst secret shopped member health systems to evaluate patient access via access centers and digital self-scheduling for primary and specialty care. We assessed the experience of scheduling appointments at 52 health systems across scheduling channels, modalities of care, and settings. Learn success factors, operational barriers, and see how health system and primary care disruptors stack up to each other. 

Strategy Catalyst’s Patient Access Evaluation.pdf